• FAQ

    • How much notice is required?

      We ask for as much notice as possible to avoid disappointment if requiring a specific date. Where possible we will endeavour to assist on the earliest date available for you and also with next day cleans if we have availability. 

    • I would like to make a booking. What next?

      When the date is booked with one of the sales team you will receive an order form via e-mail, this will have the details of the order, address details and contact details. 

    • Do I need to supply anything on the day?

      All our teams are equipped with products and equipment, we ask for hot water and electricity to be present during the duration of the clean. The team are fully insured and all equipment is PAT tested. Any external windows can be cleaned providing they can be accessed from the inside.

    • Are the products used environmentally friendly?

      All the products are environmentally friendly that are used and also have antibacterial qualities to ensure a good and safe clean.

    • How do we pay?

      We accept payments by bank transfer or you can arrange a regular standing order or by cash 

    • How much does your service cost?

      Each quote is tailored to your home and how you use it and because we offer additional services, no quote will be the same.

    • What training are the cleaners given?

      Each team member is thoroughly trained in:

      • Personal safety and security for staff
      • Safety and security for clients and their property
      • Standards and behaviour at work
      • Customer service and customer care
      • Risk assessment / method statements undertaken as necessary
      • Confidentiality expectations